Privacy Policy

LAD Electrical Services (“we”, “us”, “I”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with the UK GDPR and the Data Protection Act 2018.

Who we are

LAD Electrical Services is a sole-trader electrical services business based in Livingston, West Lothian. For any privacy questions, contact us at enquiries@ladelectrical.co.uk.

What we collect

• Contact details you provide (name, phone number, email address).
• Property and job information you share when requesting a quote, EICR or service.
• Any message content you send us via our forms, email, WhatsApp or phone.
• Basic, anonymised website analytics (if enabled) to help improve the site.

How we use it

• To respond to your enquiry and provide quotes.
• To arrange, carry out and document electrical work.
• To issue certificates, reports and invoices.
• To meet our legal, safety and insurance obligations.

Our lawful bases are typically your consent, the performance of a contract, and our legitimate interest in running the business.

Sharing your information

We do not sell your data. We only share it where necessary — for example with trusted service providers (such as email delivery), or where required by law or regulation.

How long we keep it

We keep records of work, certificates and invoices for as long as required for legal, insurance and tax purposes, and enquiry information for a reasonable period to follow up.

Your rights

You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, email enquiries@ladelectrical.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies & analytics

This website aims to use minimal cookies. If analytics are enabled in future, this policy will be updated to describe them and your choices.

This is a general template. Before going live, review it with your insurer or a legal adviser and add your business registration / insurance details where relevant.